The Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a company's products or services. The Customer Success Manager manages customer onboarding, acts as a spokesperson for our organization, assists the customer, organizes and guides periodically the services review to the Clients, proposes new services for cross-selling, facilitates contact with customer support and represents the customer's needs within the company
Responsibilities:
You will guide new customers through the setup process and ensure they understand how to use the product.
You will develop relationships with customers, being their main contact.
You will provide ongoing support and address any issues or concern customers may have.
Conduct product demonstrations to help customers understand the value and functionality of the product.
Gather and analyze customer feedback to improve the product and customer experience.
Identify opportunities to introduce additional products or services that may benefit the customer.
Represent the customer's needs and interests within the company to ensure they are met.
Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates123.
+5 years experience in customer success positions.
Problem solving skills.
Familiarity with the product and the ability to explain technical concepts to non-technical users.
Analyze customer data and feedback to guide improvements.
Manage multiple customer accounts and tasks
English/Italian fluent
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Experian Careers - Creating a better tomorrow together
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