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Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Job:

As a Customer Success Manager - Enterprise (Small Accounts), you will report to the Associate Manager, Customer Success, and be the face of Motive to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue.

Responsibilities:

Own adoption, training, and development of best practices
Maintain high levels of customer satisfaction and nurture client health
Identify paths for the customer to realize value from the entire Motive platform
Assist in troubleshooting and solving Tier 2 product support issues
Handle a large volume of email, chat, and phone conversations
Own a book of business with existing customers for expansion and renewals
Work with the sales team and Implementation Consultants to ensure a seamless handoff
Ensure retention of revenue and renewal of all accounts

Qualifications:

3+ years prior experience in a customer-facing role
Ownership of revenue and renewals for a named book of business
Logistics experience is a big plus
2+ years prior experience as a CSM or equivalent (owning a renewal target)
Sales experience a plus
Ability to build and maintain relationships with clients and their key personnel
Receptive to feedback, willingness to learn and embrace continuous improvement
Ability to plan ahead and be resourceful
Resilient in capacity to deal with pressure and the demands of the workplace
Greater sense of ownership for the product

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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