Customer Success Manager

At Effectory we help organizations to perform better through employee feedback, fostering a people-centric approach to reaching their goals. We are on an ambitious growth path towards the future guided by our North Star: build meaningful organizations with the voice of every employee. As we expand our operations in the DACH region, we are seeking a customer obsessed colleague to join our team as a Customer Success Manager

Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! You are the success factor for our product because you will be the first point of contact. It excites you to build and maintain trusted relationships with your clients and you are able to manage client expectations. It is your task to guide clients in achieving their goals and you are also responsible for the commercial opportunities.

In your role as Customer Success Manager you will be joining the DACH Customer Success team within Effectory. You will manage the full breadth and variety of customers within Effectory – across different industries and organizations. Are you ready for this challenge?

• You will plan, coordinate and manage the onboarding and engagement of multiple clients at the same time. Besides that you act as their main point of contact.
• You will set clear goals together with the client and conduct quarterly meetings to zoom-out, evaluate and sharpen the objectives.
• You make sure our clients get the most out of our product and complementary services. With this we aim to helping grow our client base and maximizing value from our clients.
• You continuously share knowledge with the sales and products teams to explain the demands of the markets while forecasting trends.