What’s the opportunity?
We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers.
What will I be doing?
- Working with both our internal teams as well as clients.
- Provide “voice of customer feedback” to internal DLOCAL teams.
- Develop effective long-term key customer relationships.
- Collaborate with customers to better understand their goals and ambitions.
- Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Develop Customer Success methodologies and own team initiatives that improve productivity.
- Interact and work together with the different areas of the company.
What skills do I need?
- Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
- Fluent in written and verbal English.
- Customer Success experience (B2B preferred).
- Advanced Excel Skills.
- Experience in payments - Huge advantage.
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
- Ability to travel.
- Team spirit and proactive behavior.
