We are seeking a proactive and customer-focused individual to join our team as a Customer Success Manager. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our DXcharts product. You thrive in a dynamic environment and have a deep understanding of customer needs within the financial technology space.
We expect the Customer Success Manager to:
Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.
Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.
Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.
Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).
Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.
Develop and maintain the internal KB (FAQ).
Identify gaps in documentation based on customer feedback.
Must-have skills:
Advanced English level
Higher Education
3+ years of work experience in a related field
Proven work experience as a Customer Success Manager or similar role
Experience with web software products
Nice-to-have skills:
Knowledge of technical analysis
Understanding of financial markets
