Who we are: Founded in Lyon, FR in 2015, DataGalaxy is the industry's first Data Knowledge Catalog helping organizations understand how their entire business runs on data. Our data management platform is dedicated to providing user-friendly metadata mapping, management, and knowledge sharing to support organizational data governance and literacy.
DataGalaxy’s Data Knowledge Catalog helps business users accelerate processes, reduce costs, and ensure regulatory compliance by providing an all-in-one data management and data governance platform. Our Data Catalog includes API to ease pre-existing data integration, AI services to automate data classification, and data lineage tracking to visualize data’s entire lifecycle journey.
Our mission: To remain at the forefront of revolutionizing the modern business data catalog by empowering data professionals and business users through increasing data knowledge and providing an all-inclusive understanding of how businesses run on data. We’re passionate about helping organizations facilitate rich collaboration, manage data as an asset, and derive powerful, data-driven decision-making.
Our values: Be intentional. Be clear. Be bold. Be humble. Are you interested in joining an organization that values teamwork, ambition, enthusiasm, and collaboration? Each DataGalaxian brings unique knowledge, skills, and points of view that help us create a truly well-rounded crew! We encourage unique ideas, inventive thinking, and independent perspectives so that we can achieve out-of-this-world results together!
Who we’re looking for: We’re hiring someone who is:
💫 Ready to join a growing team
💫 Passionate about data
💫 Up-to-date with the latest industry news and developments
💫 Organized, autonomous, and a team player!
🕵️♀️Role
The position of Customer Success Manager at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As a CSM, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy. You will also be responsible for identifying customer needs and providing advice.
🎯Mission:
- Support them on a daily basis in the use of the product
- Analyse and prioritize the needs
- Assist with implementation and best practices
- Ensure their loyalty to increase account revenue through upselling
- To acquire new customers
- To make additional sales
- To retain the existing portfolio
🌟Profile:
Data governance
Change management
Soft skills:
🚀What can you expect: