Effectory is hiring a

Customer Success Manager DACH

Munich, Germany

At Effectory we help organizations to perform better through employee feedback, fostering a people-centric approach to reaching their goals. We are on an ambitious growth path towards the future guided by our North Star: build meaningful organizations with the voice of every employee. Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! As we expand our operations in the DACH region, we are seeking a customer obsessed colleague to join our team as a Customer Success Manager. 


ABOUT THE ROLE

As a Customer Success Manager, you'll be the key driver of our clients’ success. You will foster trusted relationships, manage expectations, and guide clients to reach their goals. As the first point of contact, you'll play a pivotal role in ensuring customers maximize value from our products and services while identifying new commercial opportunities to grow our client base. 


  • Client Onboarding & Engagement: Plan, coordinate, and manage the onboarding process while driving ongoing engagement with multiple clients simultaneously.
  • Goal Setting & Review: Collaborate with clients to set clear goals and conduct quarterly reviews to assess and refine objectives.
  • Product Adoption: Ensure clients fully leverage our solutions, identifying ways to maximize the impact of our offerings.
  • Commercial Growth: Identify opportunities for upselling and cross-selling, working closely with the sales team to close deals and grow our commercial footprint.
  • Cross-functional Collaboration: Share insights and trends with sales, product, and leadership teams to ensure market needs are met and future opportunities are captured.


You will manage the full breadth and variety of customers within Effectory – across different industries and organizations. Are you ready for this challenge?

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