Customer Success Manager – Commodity Market Data

Based in Tokyo, Japan

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.  Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.  Our core values are Excellence, Integrity, Partnership and Inclusivity.

What will you be doing?

We are looking for a proactive candidate to join our sales team in Tokyo, where you will rapidly build an understanding of our business and help to grow our customer base and revenue. 

As Customer Success Manager, you will ensure our clients are fully aware of their licensed content and understand how to access it. You will provide comprehensive client support, achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues.  In addition, you actively seek opportunities to embed and grow the usage of our services through direct client interactions.

• Work effectively across the organisation with key stakeholders.  This will include aligning with Sales around cross-sell and up-sell and focusing on selling with a retention focus, aligning with product and business development about driving the product roadmap, and aligning with marketing around driving marketing activities to existing subscribers.
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line.
• Ensure optimum activity levels are delivered and the Service Level Agreement targets are met.
• Advise clients on maximising the value they receive from a relationship with Argus Media.
• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction.
• Provide excellent customer experience to Argus customers from, smooth on-boarding to resolving queries within the desired service level agreement.
• Utilise the CRM to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
• Accurately maintain customer and user records and client engagement activity.
• Participate in client engagement initiatives to increase client retention and account penetration.
• Gather competitor intelligence.

What we’re looking for in you

• Experience working in customer success/service or sales environment.
• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships.
• Highly organized with strong attention to detail.
• Experience using databases or sales processing systems.
• Strong communication, interpersonal and relationship building skills.
• Detail oriented and ability to prioritise work and perform multiple tasks simultaneously.
• Able to work as part of a team.

Please note you must have the right to work in Japan to apply for this role. 

What’s in it for you

• Work within a highly motivated team at an industry-leading and rapidly growing global company
• Competitive salary and commission structure in line with education, experience, and skills
• Awesome location at BUREX Kyobashi – close to public transport (Tokyo station, Kyobahi station and Takaracho station)
• Hybrid/ Work From Home options available
• 20 vacation days
• Extensive internal and external training
• Employee Welfare & Employee Assistance Programme

Travel

• Cover client meetings, conferences, and events (5-15% of travel in domestic market and Asia).

Hours

Monday through Friday, 9.00 a.m. to 6.00 p.m. 

Earlier or later hours, or weekend hours, may be expected on occasion. 

We will conduct interviews continuously and reserve the right to take down the advertisement when we find the right candidate.

Please send in your application via our official career’s website at https://www.argusmedia.com/en/careers/open-positions. 

Jobs posted on other websites and that do not link to our career’s website may not be legitimate and may be fraudulent.  If you are contacted by someone whom you suspect may not be appropriately representing Argus, please send the details to us via an email with “Recruitment Fraud” in the subject title.