Customer Success Manager

Currently we are looking for you, our new Customer Success Manager who will be working with our strategic clients and drive retention, adoption, and create up-sells. You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. Liaising with our sales department, solutions, customer support, onboarding consultants, project and product managers will be your daily routine and you will often find yourself leading this cross-department cooperation. 

Our best Customer Success Managers always put the client first, they identify up-sell opportunities before the client does and they are true masters of cross-department projects. And after all this they still have time to grab a (virtual) cold drink with the team on Friday afternoon. Sound like you? Then you will be in a good company.

What will you do:

• Work with customers to ensure adoption, retention, expansion, advocacy and overall success
• Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
• Strive to increase product adoption, retention and overall customer satisfaction
• Continuously probe to uncover account needs, growth and upsell potential
• Develop and execute on account / success plans
• Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
• Drive customer advocacy resulting in case studies, references and referrals
• Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
• Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
• Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you have:

• Native German or French speaker, Highly proficient in English
• 4 - 6 years of a customer facing role (account management, sales, customer success management, etc.)
• Demonstrated history of working with enterprise clients, increasing client satisfaction, adoption, retention and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks
• Strong verbal and written communication skills and excellent presentation skills
• Excellent problem-solving skills and ability to resolve customer related issues
• Superior time management skills and able to prioritize effectively
• Proven experience in successful team projects
• Affinity for technology
• Be agile and able to work in a fast paced environment 

Some nice to haves:

• Experience with Marketing and Martech Software tools 
• Agency or experience related to Marketing campaigns
• Commercial experience and mindset

 Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

What we have:

• Challenging and inspiring work environment
• Flat hierarchy where your voice will be truly heard
• Opportunity to initiate your own projects
• An experienced team is ready to welcome you anytime
• Unlimited vacation policy
• Competitive monthly compensation
• Apple gear
• Daily lunch
• Drinks at the Bynder Bar :-)
• Amazing office in the heart of Amsterdam

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

#LI-Hybrid