In the middle of a scale-up phase, Mytrafficâs Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Ismail, under the Head of Customer Success, Adei.
The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!
đź Your Missions
Adoption and operational excellenceÂ
-Onboarding new clients (including creating clients' platform accounts),
- Build a usage centric approach of the platform, and monitor the userâs adoption,
- Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
- Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
-Conducting monthly meetings with clients to ensure platform adoption is instilled,
- Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).
Account and Business PlanningÂ
- Leading quaterly business reviews with Sales
- Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
- Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
Contribute to CSM team structure and customer outreach
- Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
- Being the internal voice of our clients,
- Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
đ About You
-You are native in french and you speak english perfectly
- You have experience: you have at least 2 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,
- Youâre Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
- Youâre business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
-Â Youâre a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
- Youâre a challenger:Â asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
- Youâve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
-Â Youâre an organizer: youâve strong presentation & organizational skills, operational excellence is key too you,
âď¸ The Recruitment ProcessÂ
1ď¸âŁ 30 min with our Talent AcquisitionÂ
2ď¸âŁ 30 min with Talia, our Lead CSM
3ď¸âŁ 60 min Business caseÂ
4ď¸âŁ 30 min with Adei, our Head of CSM