Customer Success Manager

(Commodity Market Data)

Location: Houston, TX

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

We are a global team of smart and ambitious people, committed to providing the best information to the energy and commodities markets. Our core values are Excellence, Integrity, Partnership and Inclusivity. Our fast growth and success mean that we are always looking for talented individuals to join our team. If that sounds like you, we would love to hear from you.

What we’re looking for?

We’re looking for a collaborative candidate to join our Sales organization where you will rapidly build an understanding of our business and help to grow our revenue and customer base.

Acting as a partner to the sales team, as a Customer Success Manager you will proactively work with Argus customers to maximize adoption & value, increase retention, and drive growth.

What will you be doing?

• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell, up-sell and retention; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
• Educate customers on how to maximize the value they receive from a relationship with Argus Media
• Be a representation of Argus to our customer base, engaging them from the start of the commercial relationship through customer visits, energetic feedback, and focusing heavily on long-term value generation
• Provide excellent customer experience, from smooth on-boarding to full product adoption
• Utilise the CRM, to track accounts throughout their subscription lifecycle, analyse customer usage trends and identify tactics to drive growth and account penetration
• Accurately maintain customer, user records and engagement activity efficiently
• Travel as required within the region
• Gather competitor intelligence.
• Be the customer advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
• Attend and coordinate marketing presence at relevant industry conferences/events and dedicated customer events to increase awareness of Argus platforms and content

What we’re looking for in you:

• Experience working in customer success or sales environment
• Experience working with stakeholders across the organisation
• Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships
• Highly organized with strong attention to detail
• Experience using CRM databases or sales processing systems
• Good knowledge of Microsoft Office
• Excellent communication, interpersonal and relationship building skills
• Strong co-ordination and time management skills with the ability to meet deadlines
• Able to work as part of a team
• Proficiency in another language desirable

 What’s in it for you

Our rapidly growing, award winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary with bonus
• Hybrid work model
• Flexible working environment
• Group medical, dental and vision plans
• Company paid short term and long-term disability and life insurance plan
• Group 401(k) safe harbor retirement plan with a 6% company match
• 20 vacation days your first year, up to a maximum of 30 days
• Subsidized gym membership
• Extensive internal and external training

For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions 

Argus Media is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please contact us.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us. This email is provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be returned. Messages sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.