Lead and manage the customer service team, providing guidance, support, and performance feedback.
Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
Identify and implement process improvements to enhance service efficiency and customer satisfaction.
Collect and analyze customer service data to generate reports and insights for continuous improvement.
Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
Proven experience in a customer service leadership role, preferably in a similar industry.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities and a proactive approach to customer service.
Experience in training and developing teams.
Familiarity with customer service software and tools.
Ability to analyze data and use IT to drive decisions.
Bachelor's degree in Business Administration, Communications, or a related field.
Benefits:
