- Lead and manage the customer service team, providing guidance, support, and performance feedback.
- Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
- Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
- Identify and implement process improvements to enhance service efficiency and customer satisfaction.
- Collect and analyze customer service data to generate reports and insights for continuous improvement.
- Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
- Proven experience in a customer service role min 5 years, preferably in a similar industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and a proactive approach to customer service.
- Experience in training and developing teams.
- Familiarity with customer service software and tools.
- Ability to analyze data and use IT to drive decisions.
- Bachelor's degree in Business Administration, Communications, or a related field.
Working hours Monday - Friday (Semi flexi working hours)
Benefits
- Casual Attire
- Hot-desk concept environment
- Nearby LRT
- Attendance Bonus
- EPF / Socso
- Annual Leave
- Medical Leave.
- Dental & Optical.
- Panel clinic.
