Customer Success Insights Manager

1. Ensuring that services provided to Clients are timely and precise according to Client business needs and specifications while meeting the company's quality standards by: 
   • Partnering with onshore partners to ensure NIQ and Clients' short-, mid- and long-term objectives are met 
   • Supervising quality check process and proper execution of the ways of working 
   • Encouraging constant optimization and automation of deliverables to improve speed and quality of service
   • Overseeing prioritization of tasks and effective communication across stakeholder teams 
   • Supporting the management of Clients' expectations - if needed 
   • Consulting with onshore partners regarding general deliverables’ concerns - if needed. 
2.  Managing and developing a team of direct reports. Ensuring that team members are able to handle client requirements and demonstrate mastery of required competencies in their jobs to deliver desired performance levels by:
   • Establishing high standards of performance, providing support, recognition and feedback to develop associates and support a strong team environment focused on exceeding internal and external client requirements 
   • Developing top talents in the team and making sure succession plan is in place 
   • Driving engagement, inspiring and motivating the team 
   • Allocating work based on the current team workload capacity and the skills and aspirations of the team 
   • Setting objectives for direct reports, monitoring progress and providing feedback, conducting performance reviews 
   • Fostering the culture of knowledge sharing and recognition, and leveraging of best practices 
   • Participating in the recruitment process for his/her own team and the department 
   • In specific cases managing the workload, performance and goals of the associates may be done in collaboration with onshore stakeholders 

3. Ensuring that strategic objectives & KPIs are met in the direct team and in the broader department 

A LITTLE BIT ABOUT YOU 

Leading people is your passion. You are an engaged, highly motivated manager who can inspire his/her team to deliver consistently great results and leverage their strengths to create innovative approaches to your Clients’ needs. You see the bigger picture, believe in embracing change, and going out of the comfort zone. You can spot talent, empower people, and support their development to the benefit of their team, their Clients, and their own.  

QUALIFICATIONS

• 2+ years experience in team management (experience with matrix organization or remote team management would be an asset) and strong leadership competencies 
• 4+ years’ experience in Marketing Research (exposure to more than one market/Client is an asset) 
• Fluent communication in English - verbal and written (at least C1 level) 
• Proven record of successfully working in a virtual environment and in a multicultural setting 
• University degree in Marketing, Economics, Data Science, or related field, preferred Postgraduate or MBA 
• Strong analytical mind, numerical skills and business acumen 
• High level of communication, negotiation, and client service skills 
• High level of project management and time management skills 
• Interest in FMCG industry 
• Good expertise working with Microsoft 365 suite 
• Knowledge of advanced analysis, methods, and tools is an asset 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion