We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
Looking for a new challenge? Take the next big step in your career!
As a Customer Success Executive, you will be part of a team that plays a crucial role in meeting our customer’s demands with the delivery of high level of service.
The job ad will be active until 20th of October.
Your role
In this position, your tasks would be to:
- Develop a successful and long-lasting customer relationship by increasing customer satisfaction, trust, and loyalty.
- Understand the customer’s needs and consult the customer to find the optimal solution
- Point of customer contact for communications on operational issues, change requests, and new requirements
- Ownership of concerns and complaints (internally and with the customer)
- Coordinate customer support with operation teams, advise product managers and sales in upselling-products
- Take lead in regular status meetings with customers, define requirements, and open operational issues together with them
- Planning, tracking, and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests
- Have an overview of current and upcoming customer onboardings and coordinate the process internally and with the customer
- Represent the customer view within Netcetera
- Keep track of Service Level Agreements (SLAs) and involvement in the invoicing process
Requirements
Your profile
- Excellent verbal and written communication skills in German and English is a must
- Strong customer service orientation and sales-minded attitude
- Excellent negotiation and coordination skills, high energy, positive attitude
- Ability to work effectively across internal and external organizations
- Good trouble-shooter, creative and pragmatic problem solver
- Awareness of industry’s latest technology trends, laws, and regulations, understanding the customer business domain and relevant compliance and security topics
- Relevant experience in customer relationship management
- Sporadic travelling to customers is necessary
- Team player oriented towards continuous team work and day to day collaboration
- Work experience in payment, card issuing and software industry
Benefits
- Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave
- Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan
- Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family
- Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education
- Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the office
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