Customer Success Engineer (US based, remote)

About Fortanix:  

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.  

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. 

Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake. 

Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. 

Job Description

This position requires a mixture of excellent project management, problem-solving, advisory, and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams, and driving technical work-streams. Success will be measured by customer's product usage and adoption, renewal, and expansion. 

You will:

• Lead business and technical design workshops with customers 
• Design, Configure and Implement our platform 
• Drive product adoption, usage and account expansion 
• Ensure customers are wildly successful and renewing and referenceable 
• Be the voice of the customer with engineering, product management and rest of the company 
• Support the sales cycle 
• Travel might be required  

Requirements

What you’ll need (Basic Qualifications) 

• Hands-on 8+ years of recent Customer Success Engineer or Professional Services experience implementing an enterprise technology platform 
• Excellent communication skills, both written and verbal 
• Strong technical skills are required. Experience with Linux, Kubernetes, Docker, Python and encryption technologies like HSM, KMIP, PKI, JCE is preferred 
• Ability to work in a highly fast paced, rapid growth environment. 

Preferred Technical And Professional Expertise 

• Fundamental understanding of networking and TCP/IP  
• Knowledge of a wide range of technologies: 

• Database (MSSQL, Oracle, Snowflake, MySQL, etc) 
• Storage 
• Virtualization 
• Containers 
• Network Load Balancers 

• Experience with designing resilient architectures 
• Ability to produce technical documentation 
• Advanced knowledge of Encryption and Key Management 
• Intermediate knowledge of scripting languages 

Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.  

• Unlimited PTO (it’s between you and your work!) 
• Quarterly recharge days 
• 40 hours of Volunteer Time Off/year 

• Internet stipend 
• Friendly culture that brings the best out of everybody 
• 401k

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!