Customer Success Enablement Manager

Your Impact

We are looking for a Customer Success Enablement Manager to drive the success of our sales and customer-facing teams. You will be responsible for developing and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do

• Partner with Customer Success leadership and cross-functional teams to develop business plans, including targets for utilization, headcount, and investment plans.
• Represent Customer Success in strategic initiatives and projects, managing larger projects effectively.
• Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
• Analyze data and metrics to develop enablement strategies and Customer Success playbooks.
• Continuously monitor and refine enablement initiatives to ensure they remain relevant, data-driven, and aligned with DISCO’s strategic goals and market dynamics.
• Ensure enablement initiatives are closely tailored to the specific needs and goals of the Customer Success team.
• Oversee the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed.Lead change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies.
• Develop and implement communication strategies to articulate the benefits and rationale behind enablement transformations.
• Support new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success.
• Serve as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.

Who You Are 

•  5+ years proven experience in sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. 
• Strong understanding of and experience implementing sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies.
• Demonstrated ability to design and delivery effective sales training programs
• Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments. 

Even Better If You Have

• Strong understanding of sales processes, methodologies and best practices.
• Excellent written and verbal communications, and presentation skills.
• Strong Salesforce and MEDDPIC experience.

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

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