At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
Anaplan is looking for a highly driven and dynamic CUSTOMER SUCCESS DIRECTOR (CSD). In this role, based in New York, you will manage a team of 5-8 field resources (individual contributors) and oversee a strategic set of customers within the Financial and Business Services (F&BS) industry vertical. You will be a front-line leader, who reports directly to the AVP of Customer Success for the TMT industry vertical. You will work closely with other CSDs and leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. Your primary objective will be to execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion.
Skills & Requirements:
Proven Track Record: Top performer with a proven track record of success.
Business Acumen: Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives.
Financial Expertise: Knowledge of business, finance, accounting, and strategy.
Analytical Skills: Critical thinker with natural curiosity and the ability to consistently reprioritize and execute with speed and precision.
Collaboration: World-class collaborator who is open to learning new concepts and values ideas from others.
Leadership: Ability to define clear objectives, communicate goals, and hold others accountable. Outcome-oriented with a desire to make an impact.
Industry Knowledge: Well-informed and educated on industry trends and events.
Financial Analysis: Comfortable reading and interpreting financial results from 10K and other publicly available sources.
Values-Driven: Values-based, inclusive, and empathetic.
Organization: Extremely well-organized and capable of managing a demanding and evolving calendar.
Ethics: Unwavering ethics and commitment to always doing the right thing.
Results-Oriented: Desire to go above and beyond to deliver results and build a category-leading company.
Strategic Thinking: Ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization.
Problem-Solving: Problem solver, capable of quickly identifying challenges and identifying actionable steps to resolve.
Learning Agility: Fast learner, capable of synthesizing large volumes of information and identifying the most important points.
Risk Management: Ability to identify risk early with the skill and knowledge to address before escalation.
Communication: Ability to articulate complex ideas clearly and succinctly, and develop customer-facing and executive-ready messages and presentations.
Collaboration: Experience working with 3rd party consulting partners to support customer engagements.
Operational Excellence: Commitment to business and operational excellence to drive world-class business performance.
Technical Proficiency: Knowledge of agile software implementation methodologies.
Customer Focus: Strong customer management skills with executive-level communication experience.
People Development: Strong management and leadership experience, with experience cultivating talent.
Business Planning: Knowledge of business planning and forecasting practices
Experience:
Other:
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
ll emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.
