Customer Success Director, Advertising

The Role:

Fueled by our customer and business growth, we’re looking for a Customer Success Director based in the UK to run and grow relationships with our European customers, ensuring the successful creation and execution of advertising strategies. 

The primary objective of our Director of Advertising at CommerceIQ is to orchestrate effective advertising campaigns that contribute to clients' revenue growth. In this role, you will leverage our Advertising Team based in India, as well as cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives.

Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Director needs to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon or other retailers ecommerce platforms. 

What You’ll Do:

• Understand European customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Manage client’s advertising budget and drive success
• Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client’s strategic questions, and drive action
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
• Occasionally travel to meet your Customers in Europe/UK, in particular for QBRs (Quarterly Business Reviews) and/or MBRs (Monthly Business Reviews)

What You’ll Bring:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 8+ total years of professional work experience 
• 6+ years experience in running enterprise-level media and advertising engagement with European customers, in a consulting/agency role
• Experience in managing Ecommerce marketing budgets specifically on Amazon at well-respected agencies for large enterprise brands
• Experience with other channels (Tesco, Sainsbury’s, etc.) is a plus 
• Experience managing Amazon search (AMS) and preferably DSP marketing budgets in the multi-million dollar range 
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space
• Willingness to travel 25% of the time for client meetings

Benefits & Perks: 

• Highly competitive pay and benefits
• Usual public holidays and a further 25 working days' holidays
• Life & family friendly working arrangements
• Company Pension Scheme
• Private Medical Insurance 
• Company Life insurance
• Employee Assistance Programme

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!

The typical base pay range for this role across the US is USD: £101,000 - £151,000 / per year.    

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses.