Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.
Our Core Values
We're on the lookout for a Customer Success Manager with experience in Data&Ops to join the Success team at Landbot.
For a Customer Success Manager it is all about guaranteeing that our customers get the most out of using our product.
As for the Data&Ops side, we’re looking for someone that can also support the CS organization and their data visualization and analysis efforts, read, enabling the team to do more.
If you love happy users, engaged companies, and successful customers, this is your role! You´ll become a Landbot expert and use that knowledge to advise +3,500 customers on how to successfully use Landbot to achieve their goals.
Planning, executing, and iterating Account Growth and Management strategies to ensure both our customers’ success and financial health.
Connecting with customers through different channels (email, chat, and video call) to help them make the most out of their subscription.
Enabling the CS org by both maintaining dashboards (quality) and creating new reports (analysis) in DataStudio (read: Looker).
Reporting customer feedback/issues to departments such as Product, Finance Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.
Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.
Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. You will need to partner with our customers to define clear objectives for their use of Landbot, track their progress and ensure these goals are met.
Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.
Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. Special attention should be given to High-Potential clients, Ideal Customer Profiles (ICPs), and target market segments to maximize value and drive growth effectively.
Reporting and Analysis: Create reports to analyze key metrics and provide actionable insights to the CS team for informed decision-making.
Data Quality: Maintain process and data integrity to ensure accuracy, consistency, and efficiency across operations.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Specialist Q&A's