Customer Success Associate (Hanoi-based)

• Along with the Sales team, become the company’s main representative for current customers (partners/end-users)

• Onboard new customers and check, support, and respond to queries from customers in a timely and accurate manner

• Follow up with partners/end-users to ensure their technical issues are resolved

• Respond to customer complaints and address emerging issues.

• Collect, and analyze end-users feedbacks and share it with our Product, Sales, and Marketing teams

• Share feature requests and effective workarounds with team members

• Test post-production releases of new/upgraded features before announcing them to customers

• Collaborate effectively with the tech and marketing team to produce manuals/ instruction materials for smooth customer onboarding & self-learning. 

• Actively engage customers with content that will help them utilize our product features

• Work with customers’  representatives to deliver project’s tasks as needed

• Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or another related degree; or equivalent combination of education and experience.

• Fluent English is written and speaking communication skills

• Availability to be on call in the evening to take care of US customers

• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• At least 3 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development.

Benefit: 

• Competitive full-time salary based on experience. 

• Join a working culture that is fast-paced, result-oriented, and committed to long-term career development.

• Lunch allowance, bonding events, and training sessions (leadership, technical knowledge)

• Social, healthcare, and unemployment insurance by Vietnamese labor law.

Why You'll Love Working With Us

• Develop your career at a US-based technology company in an exciting and emerging industry. We have seen many zeros to heroes here, and you can be the next.

• Build yourself up in any area you feel you need improvement, be it brushing up your English. We invest heavily in our team and cultivate a vibrant learning culture.

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether horizontal, vertical, or angular, we want to support the path you want to carve.

Address: 156 Viet Hung, Long Bien, Hanoi 

Apply: Submit your resume to apply. Only qualified and shortlisted candidates will be contacted.

Application Deadline: Open until filled.

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