Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises.
Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking an organized and communicative Customer Success Associate to support our rapidly growing client base!
Responsibilities:
- Educate users on digital marketing best practices and how our platform can help them achieve business goals
- Act as main point of contact for business owners from varying brands using our technology to market their businesses
- Assist clients with marketing strategy and review performance on channels including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc.
- Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
- Understand client objectives and KPIs, and steward successful use of the Eulerity platform
- Interface with clients through emails and phone calls to provide support and platform/marketing expertise
- Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
Requirements:
- 1-2 years of relevant Account Management experience **Preferred: experience with Account Management at a technology company
- Quick learner and ability to manage multiple priorities and projects
- Excellent communication skills with the ability to educate and train clients and users
- Very organized and keen attention to detail
- Strong analytical and creative skills
- Out-of-the-box thinker with problem-solving / consultative approach
- High energy and a teamwork mentality is a must
- Must be proficient with Excel, PowerPoint and Word
- Excellent interpersonal and communication skills in English
Benefits:
- Salary range ($60K - $70K)
- Comprehensive benefits - medical, dental, vision
- Unlimited PTO
- 401(k) match
- Hybrid model (1-2x in office per week)
