Customer Success Associate - East

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,600+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies. For more information visit Viz.ai.

The Role:  

The Customer Success Associate (East) is responsible for assisting the Customer Success Managers in supporting their most high profile customers.  The role will focus on collaborating with internal teams, delivering on requests made by strategic customers and ensuring our team is delivering an exceptional customer experience to our partners.

You will:

• Report directly to the Customer Success Area Director
• Collaborate with Customer Success Managers to support strategic customers
• Help the CSMs optimize the customer’s experience to exceed expectations and deliver meaningful results
• Lead user training sessions for sites within the East region
• Monitor customer engagement data, share data with customers and implement solutions to drive engagement to ensure product adoption
• Proactively monitor, document, and address potential risks
• Track and assist with high priority support tickets
• Generate needed customer marketing materials
• Support customer facing meetings, both remote and in-person
• Help to standardize processes and reporting across the CSM team

You will love this job if:

• You have strong organizational skills
• You want to be part of a passionate and mission-driven team
• You succeed at cross-functional collaboration
• You have strong verbal and written communication skills
• You are detail-oriented and get things done
• You are a creative problem-solver
• You create structure where ambiguity exists as part of a fast-growing organization
• You have a desire to pursue a career in Customer Success

Requirements:

• Must have healthcare experience in a Customer Success, Account Management, Sales or Marketing role OR clinical experience
• Minimum 2+ years in account management or related experience
• Strong knowledge of US healthcare systems
• Outstanding track record of working with customers
• Experience with healthcare workflows and/or process improvement preferred
• Willingness to travel (10-20%)

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.  

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

Base Salary of $70,000 - $75,000

Total compensation includes base salary + stock options

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