Embedded is the AI-powered Operating System for Consumer Healthcare. We are the engine for non-healthcare entities to launch, run, and grow their own consumer telemedicine brand — launch in minutes, not months. Brands choose among the modularized components that make up a digital clinic, with the no-code operating system functioning as the glue that seamlessly holds the components together. We’re starting with a focus on GLP-1s for weight loss in the US.
GLP-1s are a f*ing big deal. We’re in a remarkable & rapid period of change which will radically reshape the patient & cash flows in the healthcare system.
Our mission is to accelerate the global take-up of GLP-1s to solve obesity worldwide by building an AI-powered, consumer-led global healthcare system. We’re building the infrastructure to have served 100 million patients worldwide by the end of 2034. In so doing, we have the opportunity to become the world’s first trillion dollar healthcare company: the operating system for any non-healthcare entity to seamlessly offer consumer-led healthcare, globally.
We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >20x since Aug 2023. We’ve just surpassed $30M ARR. As a company, we’ve been cashflow positive for the last 18mo. We’re fast approaching 10,000 active customers with high NPS.
Almost all of this has so far been through our main D2C brand Fella. Embedded is still new.
We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.
You can read more about working at Embedded here: Working at Embedded Medical https://fella.notion.site/Working-at-Embedded-Medical-5b5c0a584af44de78ac7fb9b2cf8d993
We're backed by top healthcare & consumer investors:
Y Combinator
Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet
AngelList Early Stage Fund (backed by Naval Ravikant)
BrandProject (venture-builder behind 2 unicorns)
The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)
Fella is building a world-class team.
As a Customer Success Associate at Fella Health, your mission is to deliver exceptional experiences that empower fellas to achieve their weight loss and health goals. You’ll work side-by-side with Stanley Whittaker (Customer Success Lead) to build strong relationships with our fellas, understand their needs, and be their go-to person when they need help. You’ll never give up on trying to help them.
You’ll get intensive training from Stanley and our team to upskill as an operator.
You need to be very empathetic, dedicated and resilient. The more willing you are to go above and beyond for our fellas, the better. You’ll laugh and you’ll cry—and you’ll achieve more through your fingertips than you thought was possible.
This is a full-time, fully remote role, and you’ll work from 9AM to 5PM ET.
You’ll report directly to Stanley, (Customer Success Lead); Jordan, (Sales Lead) & Richie (CEO).
Relationship Building
Connect with our fellas through regular check-ins via text, email, or phone calls.
Understand their goals, needs, and pain points to provide meaningful assistance.
Be their go-to person when they need help.
Proactive Problem-Solving & Retention
Identify potential issues and address them proactively before they escalate.
Troubleshoot any problems with medication or our platform swiftly.
Respond to cancellation requests, understanding and resolving all their concerns.
Never give up on trying to help them, ♡.
Language: you are fluent in spoken & written English.
Intensity: you’re very dedicated and ambitious. You will be pushed hard and you need to want that.
Empathetic approach: you genuinely care about people and can relate to their experiences.
Customer-centric communication approach: you communicate in a way that puts the customer first.
Adaptability and resilience: you thrive in changing environments and bounce back from challenges.
Learning: you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.
Trenches: you don’t hesitate to get your hands dirty in the trenches. You’re not too pretentious to grind it out.
Mindset: you calmly handle uncertainty and rapidly changing situations.
Past: you've previously worked in sales and have a natural ability to connect with people and make them feel truly heard.
Willingness to go above and beyond for customers: you're ready to do whatever it takes to help our fellas succeed.
Out-of-the-box thinking: you come up with creative solutions to problems.
Figure it out: you’re likely one of those timeless people that could be dropped anywhere in the world, in any century, and you’d figure it out. Your friends probably think of you as that person :)
These are the core cultural standards to which we hold ourselves & our team-members:
Belief in the mission: We will have served 10 million patients by the end of 2028 and we transform the life of most patients who join. We have a lot of work to do. We are obsessed with our patients and are dedicated to the mission.
Unwavering integrity: We are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity.
Only the paranoid survive: Bad sh*t is coming. By joining us, you’re choosing to sail straight towards the storms with unhesitating conviction. However much we’ve already done, however far we’ve already come — it’s still Day 1 and all our work is ahead of us.
Your life’s work: This will be your most challenging, most rewarding role of your life. You’ll be shocked how capable you are & how much you can achieve.
If we’re average we fail: We are only interested in “insanely great”, a focus on the quality of our execution that in everyday life would be considered pathological. We have a dedication to excellence and reject incompetence.
Commitment to candor: That which can be destroyed by the truth should be. You get full transparency from the company and the company expects full transparency from you. We never say anything about someone that you wouldn’t say to them directly. We give feedback with love and do not need to protect people from fleeting physical sensations.
A maniacal sense of urgency: We execute at an intensity that most people think is impossible. Speed is critical and we need things done yesterday. We all work very hard and in such a competitive world there really is no other way to win.
Enduring frugality: We are frugal. We hate being wasteful and we are anti-luxury. A culture of cheapness keeps us young. We spend our cash wisely & carefully — in a way that would make our grandmas proud.
Bulldozing barriers: The world is malleable and we shape it. We truly believe this and act accordingly. We are relentlessly resourceful and are at the mercy of no-one but ourselves.
Keep your head down: We’re boring people doing exciting work. We don’t chase short-term status — we ignore short-term dopamine hits and focus on what matters. Outsiders will underestimate us and we revel in that.
The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everything. Know your One Thing, and nail it.
🎯 “You just build a fing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take.”
Compensation: $21k/yr total comp inclusive of equity
Vacation: PTO with a yearly minimum (>2wks/yr + local national holidays)
Remote: our team is fully distributed across the world and functions fully remotely
Healthcare: comprehensive medical insurance (~$500/yr)
Personal development: budget for books, courses, coaching ($400/yr)
Personal wellness: budget for gym, health apps ($400/yr)
Equipment: Macbook and whatever you need to thrive.
What are we missing? We're still early so you get to shape our culture.
