Customer Success Analyst

We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.

We reach every phone on earth. From the lifechanging to the time-saving, we’re helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands.

The dream of personalizing content to all 15 billion phones on the planet is no fairytale. Join us as Customer Sucess in México and chase the dream!

Key Responsibilities

• Lead the onboarding process for our clients in LATAM region.

• Engage the onboarding, retention and cross-selling
• Develop and maintain close relationships with key stakeholders and decision-makers.
• Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
• Collaborate with the technical team to address client-specific requirements.
• Authority in orchestrating technical resources and delivering technical information
• Drives Customer Success Score metrics for customers and handles Escalations.

Requirements

• 2-4+ years of experience as a Customer Success Analyst in SAAS companies or related roles
• Advanced English
• Thrives in a fast-paced & dynamic work environment
• Excellent communication and interpersonal skills, capable of managing complex customer relationships.
• Analytical mindset with the ability to leverage data and insights to drive decision-making, customer outcomes, and revenue optimization.
• Proficiency in using CRM systems, data analytics tools, and financial management platforms.
• Having knowledge of the SMS, WhatsApp and RCS market will be a differentiator.
• A good understanding of enterprise architecture principles
• Degree or equivalent experience required.
• Be based in México City or region

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!