The role
We are looking for an experienced customer strategy director to join our growing team of digital marketing consultants. You will be part of a diverse team dedicated to providing insight, analysis and strategic vision as well as activation planning. You will help businesses develop strategies for growth with a particular focus on customer engagement and loyalty strategies.
You will be expected to manage meetings and present your thoughts, recommendations and reasoning internally and at board level for clients. If you’re someone who likes innovation, we need an energetic self-starter who can quickly build relationships, who can get to the core of the clients’ challenges and deliver insightful, data-led marketing strategies focused on business goals, activated through integrated campaign planning.
Dentsu have great relationships with our client base which is founded in the trust of providing deep expertise. The environment is fast-paced and challenging, but also a lot of fun. You will be working in a vibrant team of like-minded professionals with a variety of skills and specialisms and will need to balance client demands with development of propositions and being a key member of the team in responding to new business opportunities.
What we are looking for in you
Strong and relevant track record in an agency, consultancy or a client side background essential
Can do attitude and ability to work effectively in a matrix organisation structure with significant emphasis on collaboration, influence and persuasion, rather than relying entirely on command and control
Proven experience in presenting complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans
Experience of using data to quantify and prioritise opportunities to drive growth
Strong experience of evaluating and optimising marketing effectiveness
Experience defining and understanding customer audiences based on behaviours, value, needs or socio demo criteria
Ability to translate a great audience insight into a compelling customer experience and creative brief
Strong experience in building customer loyalty and designing personalised customer journeys across the lifecycle
Holistic understanding of how people interact across platforms and the cross-channel journey they make
Ability to build relationships with key stakeholders as a trusted advisor
Strong presentation skills and an ability to bring out the “so what”
Experience managing and developing a team of more junior consultants
Desirable skills : Spanish, French speaking
What we'll give to you:
This is a permanent role. The team is based in our Dublin office but operates under flexible working arrangements. The team are in the office twice a week. Whether it's the joy of working with people at the top of their game or the Dentsu social calendar, people love working here – and we hope you will too
Diversity, Equity & Inclusion
Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.
To Apply
To apply for this role, please click the apply now button where you will be redirected to our careers site to complete a few further details.
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