We’re looking for a customer solutions expert, French speaker to support our amazing customers at our Lisbon office. In this role, you’ll work with our fantastic support team to address all our customers’ questions and queries. If you love to help people and create an impact, get in touch, we’d love to meet you!
Your new adventure:
- Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
- Assist customers via live chat and on the telephone
- Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features
- Identify the root causes of customer issues and offer appropriate solutions
- Help Pipedrive grow by turning both existing and new customers into loyal fans
Does this sound like you?
- Fluency in spoken and written French and English, other languages are a plus [e.g., Portuguese, German, Spanish]
- At least one year of experience working in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and chat with several customers simultaneously
- Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
- A good understanding of email systems, filtering, spam and e-mail integration
- Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
- Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.
Why Pipedrive?
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours as long as you’re there for your team members
- Lots of room for personal and career development, with internal and external training opportunities
- Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, public transport card, technology, etc.)
Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
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We’re on the lookout for a customer solutions expert, French speaker to assist our amazing customers and strengthen our Lisbon support team.
