Customer Services Adviser (Card One Money)

About us

Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.

As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Customer Services Adviser to join our team.

Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.

About the role

Card One Money, part of the Equals Group, is a leading financial technology company who offer a wide range of services, including prepaid debit cards, current accounts, and payment solutions for both individuals and businesses. Our services are designed to provide accessible and convenient banking options for individuals who may have difficulty accessing traditional banking services.

Our mission is to empower individuals and businesses by providing innovative banking solutions that simplify and enhance their financial lives. With a focus on exceptional customer service, we strive to deliver secure, user-friendly, and accessible banking experiences.

As a Customer Service Adviser, you will be responsible for promptly responding to customer inquiries via various channels, including phone calls, emails, and live chat. Your primary goal will be to provide accurate information, address customer concerns, and offer appropriate solutions to resolve issues. Additionally, you will collaborate closely with our internal teams to escalate complex queries, troubleshoot technical problems, and provide ongoing support to ensure customer satisfaction. This role will be based at our Chester office on a hybrid, discretionary basis.