CUSTOMER SERVICE
· Respond to customer inquiries via phone and email, in a prompt, courteous and professional manner.
· Conduct standard administration tasks such as actioning the inbox, allocating and closing cases and keeping reports.
· Professionally managing any escalations to the frontline supervisor.
· Remain up to date on current technical information and training.
· Manage and resolve customer complaints as required, ensuring action is taken within the business to avoid similar issues in future.
