Customer Service Specialists (CSS), Self Served

The opportunity

Unity's Customer Success Organization is looking for user-centric team players to support the heart of Unity: Our customers!

As a Customer Success Specialist at Unity, you will be responsible to help our customers resolve issues and respond to their questions, delivering an exceptional customer experience.

You will be a key promoter of Unity Grow’s products. You’ll help ensure customers’ smooth onboarding experience, reduce churn, and improve customer satisfaction.

What you'll be doing

• Answering users non-technical questions and issues, with clarity and empathy, in a timely manner and a high standard of quality.
• Providing introductory information to prospective and new customers to help with a smooth onboarding process.
• Maintain expert knowledge about company products and services, in order to best assist all customers inquiries.
• Collaborating with multiple teams to achieve quick issues resolution and improve work processes.

What we're looking for

• Demonstrated experience in a high-scale Customer Service operation, in a fast-paced organization.
• Strong client-facing skills, verbal and written communication, coupled with outstanding interpersonal skills.
• Excellent written and spoken English
• A love of learning, as we work in a fast-paced environment with lots of changes

You might also have

• Experience with Salesforce Service cloud
• Familiarity with Ad Tech industry and products

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at [email protected].

#LI-JL1 #MID