Customer Service Specialist

We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

Here’s a look at what makes us A Great Place To Work:

84% Agreed “Voyago is a physically safe place to work…”

80% Agreed “I can be myself at Voyago…”

81% Agreed “Management has kept me well-informed…”

A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.

Help shape the future of mobility. Voyago is currently recruiting for Part -time Customer Service Specialists in Toronto, Ontario.

Voyago is Ontario’s Leading Mobility company, a subsidiary of Transdev. We’re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada’s Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a Great Place To Work company.

Primary Responsibilities

Reporting to the Logistics Supervisor, the Customer Service Specialist is responsible for receiving calls and booking trips accurately and efficiently for our non emergency Patient Transfer Division. The role also includes providing a high degree of customer service in a fast paced environment.

Requirements

The ideal candidate will possess the following qualifications that include, but are not limited to, the following:

• Must be able to read and communicate in English effectively
• High School Diploma or Equivalent; Emergency Telecommunications Graduate preferred
  
• 1-2 years of Logistics or call centre experience
• Ability to work independently
• Excellent problem-solving skills
• Must have the ability to multitask and shift priorities as needed
• Proficiency in Microsoft programs such as Outlook, Work and Excel
• SHIFT: Afternoons, Evenings, Weekends

Benefits

Why work for us

• Employee and Family Assistance Program
• Competitive Benefit Offering for full time positions
• Rewarding career with a growing company
• Great company culture
• Award Winning
• Focus on Innovation and Sustainable Environmental Initiatives
• Subsidiary of Global Transportation Provider (Transdev)

Sounds interesting? Apply today!

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.