Customer Service Specialist

• Ensure correct prioritization of workload.
• Monitor waves/groups/orders on the floor to ensure process flow is adequate for on-time processing.
• Evaluate emails from customers (internal and external) and respond timely and accurately.
• Lead customer meetings.
• Handle, organize and prepare customer issues and requests along with sending out correspondence to any partnering departments.
• Develop and issue reports.
• Utilize all appropriate software, including but not limited to, Microsoft Excel, Microsoft Word, Softeon, PRMS, GOLD, JBA, Label View, ASI, and SSRS.
• Retrieve data while using multiple systems to maintain information. 
• Analyze orders to determine inventory demand and availability.
• Communicate forecasts and special projects.
• Escalate issues affecting order processing, shipping, reporting, or customer information.
• Assist in other areas when needed.
• Must spend long hours in intense concentration, also spend long hours on the computer entering information which requires attention to detail and prominent levels of accuracy.
• Must be able to work other shifts as needed.
• Must be able to work with minimal supervision.
• Must follow all processes and procedures.
• Responsible for maintaining and enforcing a clean and safe work area.
• Perform all other tasks as directed by management.
• Must work well under pressure.

Required Experience

• 1-2 years of customer service experience or related qualifications.

Additional Eligibility Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percentage.
• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Ability to maintain a prominent level of accuracy in preparing and entering information.
• Must have knowledge of office administration and email maintenance.
• Must have PC skills and knowledge of basic office machines (i.e., copier, fax, phone).
• Must have knowledge of excel and AS400 programs.
• Must be detailed oriented.
• Must have time management, team building, decision making, analytical and problem-solving skills.
• Vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Preferred Education and Experience

• High School diploma with some college courses preferred; one to two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibility

• None

Work Environment

• While performing the duties of this job, the employee frequently works in a busy and open office area.
• The person deals with constant interruptions and deadline stress.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee may be required to remain in a stationary position, often sitting for extended periods of time. The person in this position must operate a computer and other office machinery such as a copy machine and printer. The employee must be able to lift 20 pounds.

Travel

Travel is not expected for this position.

Other Duties

Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Vantiva complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

All your information will be kept confidential according to privacy guidelines/regulations.

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.