Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We are now looking for an Customer Service specialist for our Domestic team. The Nordic Customer Service unit, which is part of Nordic Operations, is tasked with ensuring that we provide our customers with exceptional service. We work for high competitiveness through quality, short lead times and understanding of the customer's needs. At the same time, we must strive for automation, process development and continuous improvements.
Description
In the role of Customer Service specialist, you handle support questions from sales and our customers regarding our products focusing on the credit services and the printed products in Sweden. You are part of a team of 12 people. The main task is, together with others in the group, handle daily tasks such as billing questions, order disputes and support regarding Risk & Credit services.
Qualifications
We are looking for you who are driven to deliver high service, enjoy having customer contact and working closely with other parts of the company. You are meticulous and structured in your work and it is a requirement that you have previous experience with at least one of the products we support and salesforce. You like to take responsibility, prefer to call rather than email for complex matters and have a good understanding of customers' needs. You easily understand the big picture and are driven to develop and learn new things. You need to speak and write fluently in Swedish and English at an intermediate level.
The team
The Customer Service Business Domestic team is a team with great pride in what we do. We priorities unity and we try to laugh a lot together while maintaining the high service standard expected from us. Our keywords are customer focus and teamwork. As a new person with us, we will set up a plan together to support and strengthen your role in the team. We work shared in the office and remotely, so training takes place both physically and via Teams.
Why Join Us?
Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:
· Two paid volunteer days to contribute to causes in your community
· A paid day every year to use for your health and wellness
· Instead of half days before public holidays, you will have 4 additional full days a year for you to use to celebrate what is meaningful to you
· Annual wellness/sport benefit
· Collective agreement, pension, insurance and parental pay allowance
· Access to free services providing support and counselling
· Flexible working arrangements and hybrid work arrangement for most roles
Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!
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