Customer Service Specialist

As a Customer Service Specialist (CSS) Market Intelligence, you will be responsible for market data evaluation on durable consumer goods products focusing on Small Domestic Appliances and Adhesives sectors. As a Specialist you will support the panel research with performing subtasks including creating, updating and maintaining client reports. On this position you will report to the Local Operations Director Hungary & Adriatics. 

Responsibilities:

• Support Clients, resolving client reporting & quality requests 
• Communicate with other teams on issues/requests 
• Know and fit to Global Quality Standards in the area of responsibility 
• Deliver insightful reports and databases to our clients. 
• Be a part of a great Team. 

Qualifications: 

• Fluency in Hungarian and in English languages 
• Knowledge of market research methodologies is an advantage 
• Working experience of 1-3 years in market research or data analysis is an advantage 
• Interest for durable consumer goods product categories and markets 
• Proactive and able to work independently 
• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences. 
• Ability to complete medium to high complexity tasks 
• Creativity and the ability of meet deadlines 
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. 
• Team player with good interpersonal skills 

Benefits: 

• Exciting work environment that brings people together 
• Use of the latest digital technologies 
• Initial and ongoing trainings to support your development 
• Opportunities for personal and professional growth 
• Flexible working hours and home office at least 3 days per week 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion