Customer Service Specialist

ABOUT THIS JOB

You will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.

A LITTLE BIT ABOUT YOU

If you have this unique combination of strong communication and analytical skills this is the place for you. In fact, you’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work- with a passion for storytelling being part of your DNA.

Key Accountabilities

• Proactively offer consultancy to retailers on market trends and identify points of improvement and development
• Extract data, Analyze and present findings to key stakeholders within given deadlines
• Independently discusses analysis design to best answer retailers' questions
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
• Lead client meetings, building a story and final recommendations for a C-suite audience
• Provide training to clients on Nielsen tools and solutions
• Coordinate between Nielsen departments and client stakeholders to ensure that developments are identified and implemented efficiently and smoothly
• Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry

Required Skills

• Experience in FMCG/Retail sector is a plus
• Business acumen and good knowledge of the market dynamics
• Analytical mind and excellent presentation skills
• Effective communication & visualization skills
• Knowledge with Microsoft Excel, PowerPoint and data analysis while feel comfortable working in a digital enabled environment
• Strong Organizational & interpersonal skills
• Ukrainian- native/ fluent
• English - upper intermedium

Education & Experience Requirements:

• University degree or equivalent experience
• Strong analytical mind and excellent numerical skills

We offer you:

• A diverse work environment 
• Learning achievement academy
• Global exposure and engagement
• Ongoing career growth and skill development 
• Engaging and challenging work within our portfolio of global clients
• Culture of performance-based rewards

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.