You would call yourself a detail-oriented professional who provides high quality work and thoroughly follows set procedures? You enjoy optimizing processes, as well as providing and enhancing trainings? Are you a confident communicator who is ready to take on responsibility? Then the role as Customer Service Specialist (m/f/x) might be exactly what you are looking for! Your collaborative and self-driven nature will pave the way to working closely with the Head of Department, Team Leads as well as other Senior professionals within our Customer Operations department to ensure compliance, reduce errors, suggest process improvements, and document guidelines to achieve excellence within our Customer Service.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Customer Service Specialist (m/f/x) to join the team!
Your playing field
- You will be working closely with the CS Management, to execute the Customer Service strategy and reach set targets, while acting as a reference on complex CS escalations.
- A close collaboration with the Team Leads will help you to optimize procedures and training material to increase quality.
- You provide excellent trainings to enhance the skills and knowledge to prevent compliance violations and minimize human errors within the CS team.
- Implementing, overseeing and monitoring processes to maintain them and ensure highest quality in our provided service is crucial to this role.
- You will be documenting processes, guidelines and creating templates and articles for our Help Center.
- To improve customer interactions and service delivery you analyze data on a regular basis to optimise the product, reach objectives and identify areas for improvement.
Which skills should you bring to the pitch
- Experience. You bring some years of relevant experience in a similar role in a Customer service function, ideally within the iGaming industry.
- Language skills. English is the official language in our Malta office, therefore fluent English language skills are essential. However, as the #1 sportsbetting provider in Germany, native German language skills are equally important.
- Project Management. You have experience in project management and are passionate about streamlining processes to drive efficiency and effectiveness. You have a sharp eye for detail.
- Self-driven. You are an eager and motivated professional who can identify potential needs and gaps combined with being an advocate for collaboration to find the best solution possible.
- Value work relationships. You thrive in your role through a respectful and valuable exchange of opinions and ideas. You are never too shy to learn from others.
This is how we score with you
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Established International Group. We have a solid foundation on which to grow.
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Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
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Relocation Support. To make your move to Malta as smooth as possible.
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Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
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On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
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Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
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Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
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Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
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Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Additional Information
Think a career at Tipico’s right for you?
Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
