Please note, Initially this position is offer as a Fixed-term contract for 1 Year
- Communicate between travellers, Omio and, in certain cases, our transport providers
- Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
- Deliver and maintain a high level of service and customer satisfaction
- Support your team as the company grows and expands to different markets
- You are a talented communicator and natural problem solver
- German and English fluently (70% of our customer interactions are in English).
- You like taking ownership of cases and are passionate about helping customers
- You are well organised with a constant drive to optimise the way you work
- You already have experience in customer service or customer facing roles.
What’s in it for you? #LifeAtOmio
This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues.
- Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
- A competitive and attractive compensation package
- A diverse team of more than 45 nationalities
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.
Intrigued? Apply here.
