Syngenta Group is hiring a

Customer Service Specialist & Demand Planner

Cairo, Egypt
Full-Time
  • Ensure that customer orders are received and placed in the order placement tool in line with forecast and firm planned fence time.
  • Follow up with customers to place and update their forecasts on a regular basis and inform KAM/SSM on deviations.
  • Provide order status information to customer and KAM/SSM (status of order processing and documents).
  • Ensure Syngenta's license to operate is maintained by full adherence to Syngenta policies and processes
     and external (legal) regulations.
  • Transform Customer Orders into the order placement tool in case customer is not using the order placement tool.
  • Ensure that country specific logistics requirements are communicated to the right functions to ensure business continuity.
  • Forward on behalf of HQ pro forma and Quotes and documents to customers.
  • Proactive communication with customers to understand needs and expectations for order management.
  • Remind customer and KAM/SSM on true or potential credit block and payments.
  • Coordinate with corresponding functions in case of order exception handling.
  • Ensure follow up of complaints and give feed-back to KAM/ SSM, involved functions and customers.
  • Coordinate Artwork availability and change process with Artwork Management.
  • Where applicable, support optimized letter of credit procedure in collaboration with Trade Finance, Business and Customer.
  • Support in maintaining an updated and accurate customer master data and agreements.
  • Works closely with distributors, Order Managers and planners to ensure on time deliveries and availability of key products.
  • Ensure that forecast is visible as early as possible. Monitor phase-out products and ensure forecasts are reflected correctly.
  • To use adequately market information to negotiate appropriate supply dates and to minimize stock out or arrival delays.
  • Ensure key inputs into Best View forecast (SPS/IBP) are done on daily basis and that any arising problems are communicated immediately with suggestions for way forward.
  • Own the events in the EDF tool based on Commercial instructions.
  • Support the forecast and events review on a monthly basis during the forecast review and SOP.
  • Support the preparation of the SOP pack and meetings.
  • Own supply inputs into the SOP and meetings.
  • Monitor and report hard or soft lost sales or opportunities.
  • Conduct trainings and refreshment sessions/calls for the ways of working with customers to find the best way to serve them and delivering the business.
  • Support and implement business or supply related projects.

Critical experience and knowledge

  • Bachelor degree
  • Communication skills
  • SAP knowledge
  • Language: English is a must and Arabic is a huge advantage.

Critical technical and professional capabilities

  • Understanding of company internal business processes and customer needs
  • Deep knowledge of sales structure and work of sales department
  • Communication skills
  • In-depth understanding of Demand Planning and Order Management processes and salesforce, SPS, IBP, SAP tools
  • Work closely with the Distributors and Supply Chain to ensure that production and sales forecast are aligned to deliver the business plan
  • Provide accurate forecast reflecting the best view
  • Accurate data presented during meeting.

Critical leadership capabilities

  • Focuses on customers
  • Manages for performance

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