**Now Offering DailyPay**
At Otterbein, you are not an “employee.” You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. Otterbein partners are dedicated to providing the highest level of compassionate, and quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.
Overview:
The Otterbein SeniorLife Customer Service Specialist (Admissions Concierge) will work with the facility team to insure a outstanding experience for all elders and their families during their short or long term stay at our industry leading Greenhouse model of care.
This position requires onsite availability, based in Ohio.
Pay: $18.50 hour
Key Responsibilities:
- Responsible to attend morning meeting and morning calls with Neighborhood Admissions Team
- Responsible to complete morning reports and census
- Must have computer skills with Microsoft Excel, Word, Pointclick Care, etc
- Responsible for completing admission packets and admission packet tracker
- Understanding of insurances and benefits (Common Insurances-Medicare, Anthem, Aetna, Medicaid, etc)
- Ensure rooms are ready for new admissions with a Welcome Bag
- Welcome New Admissions and responsible for high quality customer services
- Complete follow up discharge calls for previous discharged elders
- Collect payments as needed
Education: High School diploma/GED required. Prefer Associates or Bachelor's Degree
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Experience and Qualifications:
- Prefer 1-3 years of related work experience in customer service; significant plus if experience in Long Term Care or other Healthcare Setting
- Critical thinking skills
- Must be able to prioritize/multitask
- Good at building relationships
BENEFITS*
- Medical insurance with free virtual doctor visits
- Vision and dental insurance
- Paid Time off that accrues immediately
- Paid Holidays
- Life insurance
- Retirements Savings with a 401(k) or 403(b) with company match
- Access up to 100% of your net earned based wages daily through DailyPay
- Employee sponsored fund for employees in need
- Employee Assistance Program (EAP)
- Tuition Assistance
*Some benefits are based on hours worked
Apply today and begin a meaningful career as a Customer Service Specialist (Admissions Concierge) at Otterbein!
