Customer Service & Sales Support Specialist

Working hours are Monday - Friday, 9am - 5:30pm. This is a hybrid working position.

We are open to applications from across Ireland on the basis that the candidate is willing to travel to the Eurofins Cork and Dungarvan sites.

Are you passionate about delivering exceptional customer service and eager to make an impact in the food industry? We are seeking a motivated Customer Service and Sales Support Specialist to join our dynamic team!

Duties include:

• Be the Liaison: Act as the primary contact for clients, ensuring seamless communication and support.
• Empower Clients: Make informed decisions on behalf of clients to provide top-notch service.
• Provide Key Information: Assist clients with pricing, capabilities, status updates, and sample submissions.
• Support Account Managers: Help manage quotes, proposals, and RFI developments for assigned opportunities.
• Onboard New Clients: Ensure a smooth setup by asking the right questions and completing client onboarding.
• Coordinate Requests: Submit and manage client requests for additional testing and necessary changes.
• Manage Client Programs: Oversee ongoing sample programs with daily communication.
• Contribute to the Team: Support team members and participate in process improvement projects

• Education: A third-level qualification in a scientific, business, or related field (or equivalent experience).
• Proven experience in high-intensity customer service, or a related field.
• Excellent customer service skills with a keen attention to detail.
• Able to handle challenging conversations with tact.
• Computer literate
•  Strong teamwork and communication skills, both written and verbal.
•  Willingness to learn basic technical chemistry and microbiology testing requirements.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/