Our Customer Service Representative has responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. You will process routine to moderately complex transactions on-line as well as researching and resolving routine to moderately complex problems and inquiries.
Responsibilities & Duties
- Respond to quote requests from outside and inter-company customers.
- Fill out contract, quotation and shipping forms.
- Assist with sales of new or additional services including cross-selling or referring products, account maintenance, report generation, and project work.
- Arrange for and coordinate transportation of product to customer as required.
- Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
- Contact customers via phone or in person and receive orders for products.
- Determine charges for product requested.
- Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.
- Purchase (within limits) materials in support of orders.
- Continuously expedite and report on Work Order status.
- Maintain and update customer list, price list, etc.
- Filing and general support of position
- Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
- Must understand and comply with all safety rules and company policies of Weatherford.
- Work assignments carried out to the highest quality level.
- Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
- Proficient verbal communication skills
- General knowledge of products to be sold and purchased
- General computer knowledge
- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
- Should be able to work and interact with all levels of personnel
- Minimum of 3-5+ years of relevant experience.
