Summary:
The Customer Service Representative provides onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.
Essential Job Functions:
- Responds to all telephone, walk-in, and electronic inquiries for assistance.
- Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
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Creates meeting reservations and configures conference rooms in accordance with individual requests.
- Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.
- Performs other administrative duties, as needed.
Education & Experience:
- High School Diploma or GED.
- Minimum of one (1) year of recent experience working at a customer service center.
- Must be proficient in the use of Microsoft Office, primarily Word and Excel.
Knowledge & Skills:
- Strong interpersonal skills to maintain effective working relationships with team and customers.
- Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
- Ability to manage own activities and workflow under tight deadlines.
- Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.
- Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.
Security Clearance:
TS/SCI Full Scope Polygraph required, Candidates MUST currently possess an active TS/SCI w/FSP to qualify.
