Customer Service Representative
$62,400/YR + 10% Bonus Potential
Our Customer Service Rep. will assist RVM Sales and Service Departments in providing optimal customer service to all Tomra customers.
Daily activities will include travel and meeting with RVM end users, store level employees and management to review, assess and provide support for all Tomra related programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Responsible for overall customer satisfaction at the store level for the assigned accounts, including customer service and marketing activities.
- Support ongoing marketing initiatives meant to increase throughput/volume.
- Responsible for working with multiple internal departments to ensure customer satisfaction (Sales, Service, Material Recovery, Billing, and Bar Code Department).
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Mapping territory coverage, as well as communicating and scheduling meetings with customers.
- Work on improving and maintaining the uptime report, store scans and IFS CRM production on a daily basis.
- Conduct daily store visits per managements requirements.
- Manage and report on all customer activities on a consistent basis.
- Adhere to all company policies and procedures per handbooks and other notices.
- Other duties and/or special projects as assigned.
EDUCATION and/or EXPERIENCE
College degree preferred 2-4 years’ experience in business.
LANGUAGE SKILLS
Must be fluent in English. Bi-Lingual Spanish/ English preferred. Ability to read and comprehend simple instructions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
