Colibri Group is hiring a

Customer Service Representative - STC

Full-Time
Remote
Position Overview
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!  

What You'll Do

  • Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.  
  • Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.  
  • Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.  
  • Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously. 
  • Set Schedule during our operating hours between 1030am -7pm EST

What You'll Need to Succeed

  • High school diploma or equivalent  
  • Proficiency in Microsoft Office  
  • 2 years of Customer Service experience required  
  • 1 year of call center support experience preferred  
  • 1 year of technical support experience preferred  

Who You Are

  • A positive, friendly, and approachable personality 
  • Must handle obstacles with grace, accuracy, and urgency
  • Ability to remain calm under pressure 
  • Ability to work independently 

What We Offer

  • 401(k) matching  
  • Health, Dental & Vision Insurance  
  • 20 days of PTO  
  • 9 paid holidays 
  • Paid 2-week training  
  • Maternity leave  
  • 2 perfect days a year 
  • 3 floating holidays (prorated from when you start) 
  • Growth opportunity and career path (Ability to learn additional brands to earn a pay raise) 
  • Bonus incentives monthly and quarterly  
  • Employee Assistance Program  
  • Professional Education Coursework  
  • Tuition Reimbursement 

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Representative Q&A's
Report this job
Apply for this job