Customer Service Representative

AI overview

Join a Customer Service team focused on delivering top-tier support and managing customer inquiries efficiently with a strong emphasis on communication skills and organization.

We are looking for a Customer Service Representative to join our Major Appliance Service Company. This role requires excellent phone skills, basic computer knowledge, and the ability to handle customer inquiries efficiently.

📌 Job Responsibilities:

✔️ Answer customer calls and assist with inquiries & bookings
✔️ Schedule and manage appointments using Walkabout Customer Booking Software (training provided)
✔️ Provide top-notch customer support and ensure satisfaction
✔️ Maintain accurate records and follow up with customers as needed

Requirements

✅ Job Requirements:

✔️ Must be based in the Dominican Republic
✔️ Excellent phone communication skills
✔️ Basic computer proficiency
✔️ Ability to work independently in a remote setting
✔️ Reliable, organized, and customer-focused

📆 Work Schedule:

🕒 Monday - Friday | 8 AM - 5 PM (Full-time, WFH setup)