Customer Service Representative - Preneed - Des Moines

Job Title: Client Care Advocate

Location: Des Moines, IA

Start Date: November 11, 2024

Pay: $19.54 per hour + overtime pay

Training Duration: 6-8 weeks (Monday-Friday, 7:30 am - 4:00 pm CST)

Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)

Working Hours: 8-hour shift, Monday-Friday, hours after training will be 9:30-6pm CST, need to be flexible with shift time

Perks and Benefits:

• $3,500 sign-on bonus (including $500 cash and $3,000 equity)
• All IT equipment provided
• Hybrid work schedule after training period (2 days at home, 3 days in the office)
• Free lunch and parking
• Referral bonuses

RESPONSIBILITIES: 

• Understands insurance products, procedures, and system capabilities
• Responds to inbound calls providing excellent customer service
• Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
• Receives and resolves telephone inquiries from parties of the contract within service standards
• Identify, communicate, and proactively work to solve problems or issues
• Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
• Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
• Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
• Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
• Main contact for assigned sales representatives, accounts, and states 
• Provides a broad range of technical and operational support to clients and agents 
• Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
• Participation in team meetings
• Provides other duties as assigned by management

 REQUIRED QUALIFICATIONS:

• High School diploma or GED required
• 1+ years of work experience in customer service
• Strong PC and Software skills, especially Microsoft Office products
• Insurance industry knowledge is a plus

PREFERRED QUALIFICATION:

• Proven ability to grasp new products, concepts, and procedures
• Understanding of the industry, sales process, and distribution channel
• Strong attention to detail with excellent organizational skills
• Great interpersonal and team skills required
• Strong written and oral communication skills
• Excellent phone presence and presentation
• Ability to maintain positive attitude and composure in dealing with difficult situations
• Demonstrated flexibility with schedules and time management
• This role is not eligible for visa sponsorship now or in the future

AMAZING Benefits- Click on graphic below to learn more!

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