PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.
The Role
PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform. We are looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve.
You’ll do great here if you’re a creative problem-solver, proactive, and can work independently. Your job would involve a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers.
To be successful at a fast growing company you’ll need to possess the ability to handle multiple tasks simultaneously, work well in smaller teams, communicate effectively and be able to engage with customers in a professional, personable and prompt way.
What you will do
- Represent PayZen values and deliver excellent service through each interactionInfluence, educate, and connect customers to technology and share the value of digital payment options
- Lead positive interactions and create a repayment strategy on over due payment plans with patients using our customer service platform including email, SMS, chat and phone
- Work with providers to resolve any issues related to patient payment plans
- As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job
What you will bring
- Passion for helping patients
- Strong customer service orientation and problem-solving skills
- Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
- Preference is given to candidates with FinTech and/or healthcare revenue cycle experience
- Experience collaborating with various internal teams
- Ability to work and resolve issues independently
- Experience working remotely
- Adaptability to change including job processes/tools and schedule flexibility
Why PayZen?
- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skillset
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
- Competitive pay, employer-paid healthcare, stock options
