Our client, a leading Medtech client in county Galway is hiring a Customer Service Representative to join their team.
Responsibilities include but are not limited to the following:
- First point of contact for email and phone enquiries – Salesforce Case Queue Management.
- Sales Order Processing and Dispatching (incl. Kanban customers).
- Generating and issuance of Customer Quotations – both quote requests issued directly from to our Sales inbox plus quotation cover for Sales Representatives.
- Liaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectations.
- Compile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications (Cert of Conformance/Cert of Analysis).
- Record and maintain customer product specifications on Microsoft Business Central.
- Manage and maintain relationships with all key parties including customers, suppliers and other departments.
- Handle customer complaints and escalating these when appropriate.
- Other ad hoc duties, projects and assignments as needed.
