Position Summary:
The Customer Service Representative is to provide professional, helpful, and high‐quality
service and assistance with customer orders.
Essential Duties and Responsibilities:
Ensure orders are correctly moving through the system to include EDI functions back to
government owned systems
Monitors and responds to incoming phone calls, emails, and web chat
Manages the Open Order reports to keep all customers / sales orders updated
Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations
Responsible for on time delivery of products to customers
Ensure contract compliance and metrics are followed
Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction
Ensure that all FARS, DFARS and Compliancy measures are followed
Provide options to customers on order changes
Resolve order issues (e.g., late orders, wrong product sent, etc.).
Be proficient in using ERP Software.
Disburse critical contract information to Operations; request contract modifications, if needed.
Requirements
MS Office Suite or comparable software, internet search capability & database creation/entry
Understanding & experience in Enterprise Resource Planning (ERP) software
Hubspot and/or Sales force Experience a plus
