The successful candidate will report to a Customer Service Supervisor and will support MOO’s customers by communicating with them via phone, chat and email. Experience in delivering world-class service is a must. The Customer Service Representative will adapt to customer needs to deliver a human and consultative support experience through creative problem solving. The person we appoint to this role will be enthusiastic, optimistic and will exude positive energy. They will enjoy working with a team to solve issues and exceed expectations. This is a hybrid role and all MOOsters will be working on site two to three days per week.
The Person We Want:
- Ability to work in a fast-paced, ever-changing environment
- Experience in reversing Nays to Yays
- Ability and willingness to adapt to change
- Ability to receive and act on constructive feedback
- Self-motivated and a team player
- Passionate about people – internal and external customers as well as team members
- Understands that when a customer contacts it’s rarely to say “OMG your company is amazing!”
Responsibilities:
- Responds to customer queries via phone, email, and chat
- Puts the customer first
- Adheres to their schedule with punctuality
- Meets productivity based on forecasting, in line with incoming volumes
- Identifies opportunities for site and process improvements and notifies management
- Regularly checks in on their objectives and analyses where they stand against them
About You:
- Excellent oral and written skills with high attention to detail; a cover letter is recommended.
- Ability to work in our East Providence office twice per week.
- Enthusiastic, dependable and open to a fast-paced environment.
- Initiative and decisiveness - able to think outside the box to creatively solve problems.
- A go-getter attitude, someone who does not settle for “just OK.”
- Advanced computer skills – internet and email
- Solid understanding of either Adobe creative suite or other on-line designing software would be a bonus!.
Starting salary up to $
18.29/hr.
Shift: 9am - 5:30pm MST
Training: 7am - 3:30pm MST
